Frequently asked questions
How are these reports different than the horoscopes available for free all over the internet?
These ain’t your typical sun sign predictions. What you’ll find in your reports are detailed insights related to your complete birth chart (versus a couple quick lines meant for you and the millions of other people who share your sun sign). Here’s a quick primer on how to make sense of it all.
But I’m a Pisces. What the hell’s a rising sign?
You are a Pisces. But you’re so much more than that. The popularized version of Western astrology puts a lot of emphasis on sun signs, but your moon sign and rising sign are equally important. For the uninitiated, your sun sign is the sign the Sun was in at the time of your birth. Same goes for your moon sign. Your rising sign (or ascendant) is the sign that was coming up — or rising — over the horizon at the exact time of your birth. While your sun sign has more to do with your core identity, your rising sign describes how others see you, or the mask you wear in unfamiliar waters.
But wait! There’s more. You’ve got a bunch of other planetary placements in your chart that describe the various aspects of your personality. Some of them, like Mercury and Venus, are fairly personal. But some of them, like Neptune and Pluto, are generational planets, because they only change signs once every handful of years.
On top of that, the aspects in your chart — or where the planets sit in relation to each other — determine whether your Mercury nature and your Mars nature are hanging in a friendly balance or waging a war of perpetual conflict.
You can learn about that stuff for free without signing up for a subscription.
But NASA changed my star sign.
NASA totally didn’t change your sign. It’s been a really long time since astronomy and astrology were interchangeable. Long story short, astrologers have been aware of the precession of the equinoxes for thousands of years. Astrology doesn’t rely on the actual position of the constellations, or the sidereal zodiac. When we talk about Aries and Taurus or whatever, we’re referring to the tropical zodiac, which is linked with Earth’s seasons. That way, 0 degrees Aries always aligns with the vernal equinox.
Having said that, many astrologers do take their progressed planets into account. But that’s advanced stuff that we won’t really be covering here.
Do I need to know my exact birth time? Can I just ballpark it?
It’s definitely better if you know your exact birth time. Rising signs (or Ascendants) change every two hours or so, and your house placements correspond to where your rising sign is at. House placements tell you all about the area of your life that’s being affected by a transit. If you’re not sure, take your best guess. Just know that if you’re off by a few minutes, you might wind up with the wrong Ascendant, and therefore the wrong house placements. You might also get the wrong placement for a different planet if it’s close to the cusp (especially the Moon, since that changes signs every two and a half days).
Having said that, you’ll get a lot more out of your reports if you know your exact birth time, so give your mom a call and see if she has your birth certificate lying around. She’s been dying to hear from you anyway.
What if I notice a transit’s effects before or after the date range provided in my report?
We generally use an orb of 1 degree, meaning we’ll tell you about a transit only when it’s at peak influence. You might very well notice its effects for longer.
How come I see the same transit cropping up multiple times?
When a slower-moving planet is transiting — like Pluto, Neptune, Uranus, Saturn, and Jupiter — that transit can be in effect for weeks, or even months. These are slower (and therefore more impactful) events, and yes, you’ll probably see them showing up in your reports for some time.
Additionally, a lot of planets occasionally go retrograde (or appear to move backwards from our perspective on Earth). When this happens, you might see that planet forming repeat aspects with other planets as it moves forward, backtracks over those same points, and then passes over them a third time as it resumes forward motion.
This star stuff is cute but I’m a skeptic. Appease me.
Alright bro, hear me out.
Should I get a daily or a monthly subscription?
Depends on how deep you’re trying to go with this stuff. A monthly subscription will give you a high-level overview of the most significant transits that’ll be rocking your world that month, whereas a daily report will tell you about all the bad moods and sexy moments that tend to flare up within the bigger picture. For a happy medium between the two, try a weekly subscription on for size.
What if the planets make me cancel my subscription?
No strings attached — only string theory. You’re more than welcome to cancel at any time. You’ll only be billed for the last cycle you paid for prior to cancellation (so if your payment went through on the 1st for your daily subscription, and you cancelled on the 2nd, that means you’ll still be receiving reports through the end of the month, because you technically already paid for those).
What if I sign up for a weekly subscription now, but decide I want to go monthly later?
No problem. As with cancellations, you’ll only be billed for the last monthly cycle you paid for prior to switching — and will continue receiving your weekly emails until the month is through. Your payment for the new monthly package will go through right away when you upgrade or downgrade your subscription, and your new plan will then kick in at the start of the next cycle.
When will I be billed?
When you sign up for a package, you’ll be billed automatically for the first month, and then once a month on a recurring basis after that.
Keep in mind that if you purchase a monthly package on, say, the 10th of November, you’ll receive a monthly report for all of November right away. Then, starting on the 1st of every month, you’ll be getting your monthly emails, regardless of when your billing date is.
The above holds true for weekly packages as well. If you sign up on Thursday, you’ll receive a report for the full week right away, and then begin receiving weekly reports every Sunday. You’ll still be billed on a monthly basis.
What's your refund policy?
Unfortunately, we can’t offer refunds on payments that went through prior to cancellation. You’re more than welcome to cancel at any time, but you’ll need to unsubscribe prior to your next billing date if you want to avoid the charge.
That said, if you were billed erroneously after you attempted to unsubscribe or switch your package, please let us know by emailing email@example.com, and we’ll look into it as soon as we can.
So uh. What’s your sign?
I’m a Cancer Sun, Taurus Moon, Libra Rising. Marry me.